Privacy Policy – Dalouk.com
This Privacy Policy outlines how Dalouk.com (“we” or “the Site”) collects, uses, and safeguards your Personal Information when you visit our website or make purchases.
Collecting Personal Information
When you interact with Dalouk.com, we collect various types of information, including:
1. Device Information
We gather data about your device, including web browser version, IP address, time zone, cookie data, viewed sites or products, search queries, and interactions with our site. This information helps us optimize the site and its performance.
2. Order Information
When you make a purchase, we collect personal details such as your name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number. We use this data to fulfill orders, process payments, arrange shipments, provide invoices, communicate with you, and improve our services.
3. Customer Support Information
If you contact us for customer support, we may collect information to assist you effectively.
Minors
Dalouk.com is not intended for individuals under the age of 10. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to fulfill our contractual obligations and improve our services. We may also share information to comply with legal requirements or protect our rights.
Behavioral Advertising
Dalouk.com uses Personal Information to deliver targeted advertisements and marketing communications tailored to your interests. We use tools like Google Analytics to understand user behavior. You can opt out of Google Analytics here.
Using Personal Information
We use your Personal Information to provide our services, including product sales, payment processing, order fulfillment, and communication. We process Personal Information under lawful bases, including consent, contract performance, legal obligations, vital interests, public interest tasks, and legitimate interests.
Retention
We retain Personal Information collected during the ordering process unless you request its deletion. You have the right to request the erasure of your data.
Automatic Decision-Making
We use automated decision-making to prevent fraud, such as IP address denylists. These decisions do not have significant legal effects on you.
Selling Personal Information (CCPA)
Dalouk.com may sell Personal Information as defined by the California Consumer Privacy Act (CCPA). You have the right to request access, data portability, correction, or deletion of your Personal Information. To designate an authorized agent, please contact us.
Your Rights
GDPR: If you’re in the European Economic Area (EEA), you have rights including access, portability, correction, updating, and erasure of Personal Information. Contact us to exercise these rights.
CCPA: California residents have rights including access, portability, correction, updating, and erasure of Personal Information. Contact us to exercise these rights.
Cookie Control
You can control and manage cookies in your browser settings. Note that blocking cookies may affect your user experience. We use both session and persistent cookies. For more information, refer to your browser’s help or visit www.allaboutcookies.org.
Do Not Track
Please note that we do not alter our data collection practices in response to “Do Not Track” signals.
Changes
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Check back for updates.
Contact
If you have questions, concerns, or complaints regarding our privacy practices or wish to exercise your rights, contact us at [email protected]. If you’re unsatisfied with our response, you can lodge a complaint with the relevant data protection authority. Your privacy matters to us, and we’re here to assist you.